Business Architecture
Business Architecture Solution: The TLC SOM Franchise Model
A business architecture is an organizing framework of a business, and the documents and diagrams that describe that structure or the people who help build such a structure, respectively.
The TLC Business Architecture Solution: SOM Franchise Model
Many businesses are far too dependent on individuals rather than systems (documented policies, procedures and metrics) to run their business. This works as long as the individuals stay with the business. But what would happen to your business if a key person left you? How long would it take you to get back up to speed with new staff members?
Many businesses suffer from this critical weakness. Most managers or business owners only discover this once a key person leaves for holiday or worse, for another job. This is when the topic of Institutional Memory comes into question.
The SOM is a complete repository of essential information to create Institutional Memory. As part of the deliverable, you receive end-to-end process documentation that drives stability, consistency and repeatability. Once completed The SOM becomes a “Franchise Operations Manual” Storing all the essential information about:
- Dept or Org Functional Outline
- Organizational Structure
- Job Profiles/Requirements
- Roles and Responsibilities
- Performance Management
- System Requirements
- Budget Consideration
- Metrics
- Business Processes
- Templates
- Sample Documents
Ultimately the SOM communicates the better practice adopted by the company to get routine activities done.
The benefits of the SOM are:
- Standardized Approach to routine tasks
- Framework for IT enablement
- Controlled/Predictable Environment
- Fewer Mistakes which are easier to resolve
- Motivated Staff
- Foundation for Continuous Improvement
- Forms an essential part of your New Employee Orientation and Training Program
Our team of experts have created Standard Operating Models for businesses of all shapes and sizes. Our SOM Methodology leverages a universal approach that applies to any industry. We have created Standard Operating Models for:
- Telecommunications Service Delivery
- Construction - Supply-Chain Management
- Construction - Human Resource Management
- Construction - Head Office Administration
- Logistics (Trucking) Company - Quote-to-Cash Value Stream Management
- FMCG - Marketing
- Healthcare/Drs Offices - Practice Management
- Hair Salon Franchise - Operations Manual
- International Export Mgmt Company - Product Development and Production Management
- Supply-Chain Management