TLC defines Process Management as the practice of managing by cross-functional process rather than functional silos. The focus is to see the business in terms of cross-functional processes that enable a company to create and deliver customer value. Customer Centric Process Management requires that a business understands how each process serves its customers needs. Each process is standardised and stabilised and enabled by the essential Business IT systems within an organisation. This approach seeks to optimise end-to-end work-flows in the most efficient and effective manner rather than to be defined by functional or departmental boundaries. Once created, the output can be introduced to a BPM IT system that automates, simulates and manages changes to business processes.
TLC offers a unique approach to standardising and stabilizing business processes and institutionalizing changes through our own approach we call the Standard Operating Model (SOM). TLC has used the SOM approach to enable clients to create a franchise-like operating system to understand the business processes that create customer value, make improvements, standardize the new way work is done and to institutionalize changes.
The SOM method is designed to enable companies to move from chaotic and re-active management to a stable, pro-active approach in a matter of weeks, not months!
The TLC SOM is robust in its versatility.
Franchise System - The SOM has been used to develop the franchise management system for South Africa's largest franchisor, The Corner Bakery, found in over 180 Engen Petrol Garages.
Business Requirements for IT system design - The SOM can be used to gain a better understanding of a companies processes, a foundation for a large systems design and rollout.
Baseline Tool - The SOM can be used as a base lining tool, a key enabler to the success of a Lean or Lean Six Sigma deployment.