Case Study One
Project Name: Quote To Cash
Background: Almost every business is governed by an underlying Quote To Cash value stream, that is the flow of all work activities that occur from the inception of customer’s quote to payment, by that customer, for the completion of a service or provision of a product. However in many instances operational inefficiencies and internal defects slow the flow of work through this value stream, resulting in frustrated customers, extended payment cycles and additional rework for staff. The following project summary describes a similar real world situation, and the impact that improving such a critical value stream can have on a business.
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