Gemba/Genba, Japanese term for "The real place" - The Gemba is where promises made to customers are either fulfilled or broken. Go to the Gemba with a TLC Lean Master and discover what makes your company tick. A Gemba walk with a Lean Expert will reveal the waste that you are failing to see and the reasons you are failing to meet your customer's needs. 

TLC recommends a Gemba walk for anyone interested in understanding how Lean Thinking can help them meet their customer's needs.